1. How do I place an order?

You can browse the products on the website, select the items you wish to purchase, and add them to your cart. Then, simply fill in the order and delivery details and complete the payment on the checkout page.

2. What payment methods are accepted?

We accept the online payment methods displayed on the checkout page. All payments are processed through a secure payment system.

3. Is this a one-time purchase or a subscription?

All products on this website are one-time purchases. Placing an order will not result in recurring subscription charges, nor will any repeat payments be made without your confirmation.

4. How can I check my order status?

Once your order is submitted and paid for, you can track its progress using the order confirmation details. If the order has been shipped, tracking information will be provided where applicable.

5. Can I modify or cancel my order?

If your order has not yet entered the processing stage, you may submit a request to modify or cancel it. Once an order enters the processing or shipping phase, it may no longer be possible to modify or cancel it; this is subject to our applicable order policies.

6. Are the products exactly the same as the images on the website?

We strive to ensure that product images and descriptions are accurate. However, due to differences in display devices, lighting, and screen settings, there may be slight visual variations in the actual product.

7. Is my personal information secure?

We implement reasonable technical and administrative measures to protect your order and personal information. Payment information is typically processed by third-party payment service providers in accordance with their security standards.

8. What should I do if there is an issue with the product I receive?

If there is a significant issue with the product, please submit the relevant details in accordance with our refund or after-sales policies. We will review and handle the matter based on the specific circumstances.

9. How may I use the website?

You may use the website solely for lawful browsing, purchasing, and standard service-related purposes. Fraud, malicious attacks, unauthorized data scraping, interference with website operations, and other illegal activities are strictly prohibited.

10. Can the terms change?

We may update our policies in response to changes in business operations, website functionality, or applicable laws. Once updated, the new terms will take effect to the extent applicable.